Privacy Policy
HUMÀ insight (“we,” “our,” “us”) is committed to protecting your privacy. We take it upon ourselves to handle your personal information with the utmost care and responsibility. We also appreciate that we can only provide services of the highest standard when we protect your privacy and maintain your trust in doing so.
This privacy policy (“Policy”) describes how we collect, use and disclose personal information. “Personal information” is information that identifies you or makes you identifiable. This does not include business contact information that we collect, use or disclose for the purpose of communicating with a person in relation to their employment.
IMPORTANT: YOUR USE OF THIS WEBSITE (“WEBSITE”) CONSTITUTES KNOWING ACCEPTANCE OF THIS POLICY AND ALL TERMS AND PROCEDURES OUTLINED HEREIN. WE MAY CHANGE THIS POLICY AT ANY TIME WITHOUT NOTICE TO YOU. YOUR CONTINUED USE OF THE WEBSITE AFTER SUCH A CHANGE CONSTITUTES KNOWING ACCEPTANCE OF THE CHANGE. WE THEREFORE ENCOURAGE YOU TO REVIEW THIS POLICY FREQUENTLY FOR THE MOST UP-TO-DATE INFORMATION.
1. COLLECTION OF PERSONAL INFORMATION
We may collect personal information about you when you participate in our research initiatives, inquire about our services, purchase our services or otherwise voluntarily submit information to us. We may collect this information from you directly or from a third party such as a recruiting company, with whom you have previously shared the information under an agreement that permits our collection of the information. The information may be in text, image, audio or video format and may include your name, age, address, telephone number, occupation, ethnicity and opinions. In addition, when you use the Website, we automatically collect information that cannot identify you, including your IP address, Website activity and related metadata.
2. USE OF PERSONAL INFORMATION
We may use your personal information to perform the research initiative in which you have agreed to participate, and for which you have agreed to disclose personal information to us. We may also use your personal information to provide services to you, provide customer support to you, analyze how our services are being used, manage our business operations, work with third-party service providers to conduct the activities outlined in this section, or perform another function for which you have consented to the use of your personal information. Where we receive your personal information from a third party, we operate in accordance with the terms of your agreement with that third party.
3. DISCLOSURE OF PERSONAL INFORMATION
We will never sell or licence your personal information under any circumstance. We may disclose your personal information to a third party where the disclosure is necessary to perform a function for which we collected the information with your consent; where it is necessary to manage our business; where you have previously consented to the disclosure or would reasonably expect us to disclose the information for a specific purpose; where we are legally required or authorized to make the disclosure; or where we believe the disclosure is necessary to enforce our legal rights, report a suspected crime, prevent unlawful activity, prevent injury to life or health, or co-operate with a law enforcement authority’s investigation into suspected unlawful activity.
4. YOUR CONSENT
When you provide us with personal information, you consent to our collecting, using and disclosing it for the purposes outlined in this Policy. You may withdraw your consent for us to collect, use and disclose your personal information for any purpose at any time by contacting us at christian.arambulo@huma-insight.com. If you opt out or withhold/withdraw your consent, you may be unable to take advantage of certain services that we offer. Please note that you are solely responsible for communicating with any third party if you would like to affirm, withdraw or withhold your consent to that third party’s collection, use and disclosure of your personal information.
5. OUR SECURITY MEASURES
We use reasonable measures to protect personal information from loss, misuse and unauthorized access. For example, we restrict access to our devices and accounts to authorized personnel, physically secure our devices, and destroy personal information when we no longer need it and are no longer required by law to store it. We cannot guarantee that our security measures will prevent information loss, security breaches or unauthorized use of personal information. We also cannot guarantee the security of information that we receive via the Internet or store on Internet servers. We may store your information on servers outside of Canada, where it will be subject to the laws of the country in which it is stored.
7. THIRD-PARTY ACTS OR OMISSIONS
We work with third parties as outlined in this Policy and we may provide access to third-party websites for your convenience. We are not responsible for the privacy practices of such third parties or any losses/damages arising therefrom, including with respect to their disclosure and storage of your personal information. You interact with such third parties at your own risk and subject to the privacy policies of those third parties. We encourage you to review the privacy policies of the third parties we regularly work with, listed below, so that you can make an informed decision about whether to disclose personal information to them and/or us:
a) Website host – Squarespace: https://www.squarespace.com/privacy/
b) Email and storage provider – Google: https://policies.google.com/privacy
c) Recruiting partner – Canada Market Research: https://canadamarketresearch.com/privacy/
d) Recruiting partner and research facility – CRC Research: https://www.crcresearch.com/policy/
e) Research service provider (online platform) – Recollective: https://recollective.com/privacy
f) Research service provider (video interview platform): Lookback.io – https://lookback.io/privacy/
8. COOKIES
The Website uses cookies (small data files) to collect anonymous traffic information about how the Website is used, accessed and navigated. This information cannot be used to identify you on its own. The cookies are stored on your device and in log files for the Website. You may remove or block cookies using the settings in your browser, but this may impact your ability to take full advantage of the features available on the Website.
9. CHILDREN AND MINORS
We do not knowingly collect personal information about individuals under the age of 16 without the consent of their parent or guardian. If we become aware that we have collected personal information from a minor without such consent, we will use all reasonable efforts to promptly delete such information from our records. If you are a parent or guardian who has learned that we obtained personal information about your child without your consent, you can ask us to delete such information from our records by contacting us at christian.arambulo@huma-insight.com.
10. HOW TO CONTACT US
If you have any questions or concerns about this Policy, please contact our designated Privacy Officer, Christian Arambulo, at christian.arambulo@huma-insight.com. We will consider and respond to any request to access personal information under our control; any request to amend such personal information that is out of date, inaccurate or incomplete; and any complaint about our privacy practices or this Policy.
Policy effective date: March 28th, 2019.